The Vale Lodge maintains a set of terms and conditions to ensure a pleasant and smooth experience for all guests. Here is an overview of the general terms and conditions for staying at the hotel:
1. Reservation and Payment
A valid credit card may be required to secure reservations.
Reservations can often be made without prepayment; however, some rates or special packages may require full or partial prepayment at the time of booking.
Rates are subject to change based on seasonality, availability, and any special promotions. Guests are advised to confirm the total rate at the time of booking.
General Rules Of The Hotel:
The Vale Lodge in Pahalgam maintains a set of general rules to ensure a pleasant and safe stay for all guests. Here are some standard guidelines:
Check-in/Check-out: Check-in is generally from 2:00 PM, and check-out is by 12:00 PM. Early check-in or late check-out may be available upon request and subject to availability.
Identification: All guests are required to present valid identification (passport, driver’s license, or government-issued ID) upon check-in for security and record-keeping.
Payment and Deposit: A valid credit card or deposit may be required at the time of booking or check-in to cover any incidentals or damages.
Cancellation Policy: Cancellation terms vary by booking and season. Guests should check the specific cancellation policy for their reservation or reach out to info@thevalelodge.com for details.
Quiet Hours: To maintain a peaceful environment, quiet hours are generally observed from 10:00 PM to 8:00 AM. Guests are asked to keep noise to a minimum during these times.
No Smoking: Smoking is restricted to designated outdoor areas. Smoking in non-designated areas may incur a cleaning fee.
Pets: The policy regarding pets may vary; guests should confirm whether pets are allowed at the time of booking.
Visitor Policy: Registered guests are responsible for any visitors they bring onto the property. Visitors may be allowed during specified hours and may be restricted in certain areas.
Damage and Loss: Guests are responsible for any damage to hotel property. The Vale Lodge reserves the right to charge for repairs or replacement costs.
Food and Beverage: Outside food and beverages may be restricted within the dining areas or other specified locations. The hotel provides a curated menu for guest convenience.
Flexible reservation conditions:
The Vale Lodge offers flexible reservation options to provide guests with peace of mind when planning their stay. Here’s an outline of the flexible conditions guests can expect:
Flexible Cancellation: Reservations may be canceled or modified without penalty up to a specific date before arrival, typically 5-7 Days, depending on the booking terms. For exact details, guests can contact info@thevalelodge.com.
Cancellation and Modifications
Cancellation policies vary based on the season and room type. Typically, cancellations or modifications are allowed up to 48-72 hours before arrival without penalty.
For specific cancellation terms, please check your booking confirmation or contact info@thevalelodge.com.
4. No-Show Policy
In the event of a no-show, the hotel reserves the right to charge the full stay amount or the cancellation fee as specified in the booking terms.
5. Children and Extra Bed Policy
Children are welcome at The Vale Lodge. Extra beds or cribs may be available upon request and subject to additional charges.
The maximum number of extra beds/cribs per room depends on room category and availability.
